Refusionspolitik

You have the opportunity to return or exchange your order within 30 days of purchase unless it is a custom order. Personalized products with engraving or inscription cannot be returned. If you want to return an order, the original invoice must be presented. Your return package can be sent or returned to our store at the following address:

Pilos cph
Griffenfeldsgade 13b, Kl.
2200 Copenhagen N
Denmark

Please note that we expect the products to be returned in the same condition as when they were purchased. Used, damaged items or products that show signs of wear and tear will not be accepted. It is the customer's responsibility to ensure that the goods are in the same condition as at the time of purchase. If your order is damaged upon delivery to you, please contact us at hello@piloscph.com as soon as you notice it. Once we receive your package and the items are approved, we will return the order amount to your account or the gift card used for the purchase.

Items of a certain size or fragility picked up at our store at Griffenfeldsgade 13b, Copenhagen N must also be delivered personally to the store.

Classes purchased at Pilos cph can be refunded within 24 hours of purchase, after which the reservation and payment are binding. After the 24-hour deadline, we do not offer refunds for courses. Canceled courses are not refundable, but you will receive a voucher for a new course.

Gift cards, including gift cards for a ceramic course, are valid for 5 years and cannot be refunded or exchanged.